Return & Refund Policy – Rathore Exim

Verified Indian Sourcing & Export Support Platform

At our India-based sourcing and export support platform, we assist global buyers through three core services:
✅ Direct export product supply (for select categories),
✅ B2B Indian supplier matchmaking (sourcing desk), and
✅ Documentation & advisory support for import/export processes.

We do not take payments through this website. Every product order or support request begins only after clear discussion via WhatsApp, email, or phone. There is no login, no subscription, and no auto-processing system.

This Return & Refund Policy is designed to maintain full transparency and protect the interests of genuine international buyers who connect with Indian exporters through our platform.

✅ Overview

• We do not charge for accessing supplier details, submitting inquiries, or receiving documentation help.

• There is no subscription, no token system, and no upfront payment for general support.

• Any paid service (like IEC support or paid freight coordination) is pre-agreed and documented only after personal discussion.

All support begins only after direct communication. There is no auto-checkout, no instant payments, and no login or listing-based model.

✅ 1. Free Services – No Refund Applicable

The following services are 100% free and hence do not require refunds:

• B2B Buyer Desk / Indian Supplier Matchmaking

• Import Process Guidance for Global Buyers

• Export Setup Support for Indian Sellers

• EXIM Documentation Review (Invoices, HS Code, INCOTERMS, etc.)

• WhatsApp/Email-based advisory

These are offered to promote Indian exports and are not monetized or fee-based.

✅ 2. Paid Support (If Applicable)

In rare cases where a paid custom service is offered (e.g., IEC registration help, CHA/freight coordination, or document preparation):

• Full scope will be discussed and confirmed in writing (WhatsApp/email)

• Payment is taken only after agreement

• Refund is possible only if service not delivered as discussed

All decisions are made case-by-case with clear proof of delay, non-delivery, or mismatch.

✅ 3. Direct Export Product Orders (If Applicable)

If you are buying export-ready products through our team:

• Refunds are available only if:

  • Goods are not shipped as agreed

  • Products are damaged in transit (with proof)

  • Product becomes unavailable after confirmation

• No refund will be processed for "change of mind" or post-confirmation cancellation.

✅ 4. Buyer Change of Mind

• If a buyer withdraws after agreeing to proceed, no refund is applicable.

• We incur time and sourcing effort, hence such cases are not eligible.

✅ Summary – Refund Eligibility by Buyer Type

🌐1. Direct Export Buyer

✅ Refund Possible (Case-by-Case)

• Only if product is not shipped, gets damaged in transit, or becomes unavailable after confirmation.

🏠 2. B2B Sourcing Buyer

❌ Refund Not Applicable

• Our Indian supplier matchmaking is 100% free. No refund needed, as no payment is involved.

📄 3. Import Support Seeker

❌ Refund Not Applicable

• Import guidance, documentation help, and EXIM advisory are completely free of charge.

🌏 4. Export Support for Sellers

❌ Refund Not Applicable

• We offer free help for IEC, GST, HS Code, and document support. If any custom paid service is agreed later, it is pre-scoped and case-based.

❌ 5. Buyer Changes Mind

🚫 No Refund

• Once an inquiry or service is confirmed, refund is not applicable in case the buyer changes their mind or cancels midway.

✅ Note: No payments are taken without prior communication. Every step begins only after confirmation on WhatsApp, email, or call.

✉️ Issue Resolution

If you feel a refund is justified or service was not delivered as expected:

• Contact us directly via WhatsApp, email, or phone

• Share screenshots or relevant proof

• We will resolve all valid cases within 5 working days, case-by-case

⚠️ Final Notes

• We believe in trust-first, buyer-focused EXIM support

• No refund is required for free services

• No payment is ever taken without clear written agreement

• Buyer protection and transparency is our core principle

🔓 Your Peace of Mind Is Our Priority We don’t sell leads. We don’t auto-process orders. We offer human-led support designed to build global buyer confidence when sourcing from India.

“Every product order, consultation, or export support request is only initiated after clear discussion via WhatsApp, phone, or email. No automatic processing or payment system is in place.”